You can find answers to our Frequently Asked Questions below. If you have another question that we have not yet answered here, let us know!

When do your tours operate?

Frankland Islands Reef Cruises operates every Saturday and Sunday, with additional dates opened subject to availability. Keep an eye on our Facebook page for updates.

Do you provide transfers between Cairns and Deeral?

Yes, coach transfers from Cairns CBD accommodation to our departure point at Deeral are now available and included in all tours. Simply select your preferred option when booking.

You're also welcome to make your own way to the boat using our handy self-drive map. Please make sure you check in by 8.15am.

How do I get the local discount?

A 30% discount is available for Cairns locals only (persons whose primary place of residence is between Innisfail, Cape Tribulation and the Tablelands). To apply this discount use the promo code LOCAL30 at checkout.

This discount is NOT available for visiting friends and families of locals. Language students and people on working holiday visas are not considered locals.

What should I bring?

You'll need your swimsuit and towel, hat, sunglasses and sunscreen (try for a reef friendly type), and shoes that can get wet and sandy. Bring anything else you want to have with you for a day out on a tropical island. We recommend bringing a refillable water bottle, and cash or credit card (Visa or Mastercard) for onboard purchases or optional activities.

If you've chosen our transfer-only rate, you'll also need to bring your food and drink for the day and any snorkelling gear. We will have snorkelling equipment available for hire.

What time does the tour depart Deeral?

Our boat the Turtle Islander will depart Deeral at 8.30am. Please check in at 8.15am.

What time does the tour return to Deeral?

Between 3.30pm and 4pm.

Do the tides affect the timing of the tour?

Yes, they can. If we have extreme low tides during our departure or return time, we may vary the times of the tour. We will advise guests at the time of booking or as soon as possible afterwards if this is the case. The tour duration stays the same, we just depart later and return later. We will not depart earlier than our usual time of 8:30am.

How long do I get to spend on the Great Barrier Reef?

Between 4 and 4.5 hours.

Is there parking at the departure location in Deeral?

Yes, there is plenty of free parking.

What is the general day plan? Can I choose activities when I am out there?

After departure, we serve morning tea on board the Turtle Islander. The timing of the day depends on guest numbers and pre-booked optional activities. The crew will provide an outline of the timing for the day before arriving at the island. There is also a chalkboard at the picnic area with the information for guests to refer to, and if you need more information or advice throughout the day, you can ask any of our friendly crew!

Can I book and pay for extra activities when I am out there?

Yes! We welcome you to choose which activities are suitable at the time of booking, or you can decide on the day.

How can I pay for optional activities, merchandise, photos and drinks?

You can pay via cash or Visa / Mastercard.

Can anyone go scuba diving?

Certified divers can join us for a dive - please bring your cert card and logbook. The minimum age for diving with us is 12 years. All divers must fill in a medical questionnaire. Some medical conditions and medications may preclude some people from diving. We recommend visiting a dive doctor if you have any medical conditions or are taking any prescription medication in order to get a Dive Medical. This will ensure you are safe to dive and avoid disappointment on the day! Please see our Diving page for more information. No refund is offered if you are unable to complete all offered dives.

Can I go scuba diving if I am flying the next day?

It is recommended that you wait 12 hours between scuba diving and flying. Some airlines have different regulations so please ensure you confirm with them.

I am very nervous in the water. If I choose not to swim, what else can I do?

For nervous swimmers we provide life jackets and pool noodles as extra flotation and our snorkel guides will also assist you. Should you decide not to snorkel, we have our semi-submersible boat tour to join and the guided island walk. The island is also a lovely place to relax on your very own crowd-free white sandy beach with a good book!

I have certain foods I cannot eat or choose not to eat, am I catered for?

Yes, we can arrange special meals for most dietary requirements. Please let us know at the time of booking and we will do our best to accommodate you.

Do I need a protection suit for stingers and what is the cost?

We provide lycra stinger suits free of charge from November to April. During this time, they are compulsory for all our guests to wear them.

Is this tour suitable for families with young children?

Yes! During our day on the island young children can easily swim or snorkel from the beach. The guided island walk is also great for children.

Guests are welcome to bring portable prams, but please note there are no paved walk so they will need to carry or push them on the sand. The shaded picnic area is a lovely spot for a nap for the little ones.

Is this tour suitable for elderly people or people with mobility issues?

As there are no paved walkways on the island, guests need to be able to walk up to 100 metres on sand and navigate stairs on board the vessel. Unfortunately this tour is not suitable for guests using wheelchairs.

Are there toilets on the island?

There are no toilets on the island, but we run direct shuttles back to the main vessel for any toilet breaks required.

Does the tour go ahead if it is raining?

Yes, we will still visit the Great Barrier Reef if it is raining!

What happens in the case of extreme weather?

We'd love to guarantee perfect weather for all our guests, however we cannot control this! Should the weather create an unsafe environment, then we will cancel our tour. We will do all we can to contact our guests and advise of this prior to the day of travel and where possible re-book guests on an alternative date or provide a full refund.

What if I get sea sick? Is this a suitable tour for me?

Yes, our tour is more suitable than many other Great Barrier Reef tours for guests who may get sea sick, as we have a calm water river cruise and the shortest crossing to the Great Barrier Reef of just 6 miles (approximately 30 minutes). Once we arrive at our destination, we base ourselves on the island, which does not move, and you can recover quickly and enjoy your Great Barrier Reef experience. If you are still concerned, we recommend you take seasickness medication.

Can I bring my fishing gear?

Sorry, fishing is not permitted on this tour.

What is the cancellation policy?

We require a minimum of 24 hours notice for any changes to a booking or cancellations. 100% cancellation fee will apply after this time. Please view our terms and conditions for more information.

What payment methods are available?

Bookings are required to be paid for at the time of the booking via Visa or Mastercard. Should time permit we do allow bank transfer, however funds must be settled into our account prior to the tour.


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