FRANKLAND ISLANDS REEF CRUISES / FREQUENTLY ASKED QUESTIONS & ANSWERS

You can find answers to our Frequently Asked Questions below. If you have another question that we have not yet answered here, let us know!

What should I bring?

You'll need your swimsuit and towel, hat, sunglasses and sunscreen (try for a reef friendly type), and shoes that can get wet and sandy. Bring anything else you want to have with you for a day out on a tropical island. We recommend bringing a refillable water bottle, and cash or credit card (Visa or Mastercard) for onboard purchases or optional activities.

What time does the tour depart Deeral?

Our boat the Turtle Islander will depart Deeral at 8.30am. If you're making your own way to Deeral, please check in at 8:15am.

What time does the tour return to Deeral?

Between 3.30pm and 4pm.

Do the tides affect the timing of the tour?

Yes, they can. If we have extreme low tides during our departure or return time, we may vary the times of the tour. We will advise guests at the time of booking or as soon as possible afterwards if this is the case. The tour duration stays the same, we just depart later and return later. We will not depart earlier than our usual time of 8:30am.

How long do I get to spend on the Great Barrier Reef?

Between 4 and 4.5 hours.

Is there parking at the departure location in Deeral?

Yes, there is plenty of free parking.

What is the general day plan? Can I choose activities when I am out there?

After departure, we serve morning tea onboard the Turtle Islander. The timing of the day depends on guest numbers and pre-booked optional activities. The crew will provide an outline of the timing for the day before arriving at the island. There is also a chalkboard at the picnic area with the information for guests to refer to and if you need more information or advice throughout the day, you can ask any of our friendly crew!

Can I book and pay additional activities when I am out there?

Yes! We welcome you to choose which activities are suitable at the time of booking, or you can decide on the day.

How can I pay for optional activities, merchandise, photos and drinks?

You can pay via cash or Visa / Mastercard.

Can anyone go Scuba diving? Do I need to visit a doctor before I try an Introductory Scuba dive?

The minimum age for diving with us is 12 years. Everyone who goes diving needs to fill in a medical questionnaire. Some medical conditions and medications may preclude some people from diving. We recommend a visit to a dive doctor if you have any medical conditions or taking any prescription medication in order to get a Dive Medical. This will ensure it is safe to dive and you avoid disappointment on the day! Please see our Diving page for more information. No refund is offered if you are unable to complete all offered dives.

What are the Scuba diving depths?

Introductory dives descend as far as 12 metres. For certified divers the depths vary and can be up to 16 metres.

Can I try scuba diving if I am flying the next day?

It is recommended that you wait 12 hours between scuba diving and flying. Some airlines have different regulations so please ensure you confirm with them.

I am very nervous in the water. If I choose not to swim what else can I do?

For nervous swimmers we provide life jackets and pool noodles as extra flotation and our snorkel guides will also assist you. Should you decide not to snorkel, we have our Semi-submersible or Glass bottom boat tour to join and the guided island walk. The island is also a lovely place to relax on your very own crowd free white sandy beach with a good book!

I have certain foods I cannot eat or choose not to eat, am I catered for?

Yes, we can arrange special meals for most dietary requirements. Please let us know at the time of booking and we will do our best to accommodate you.

Do I need a protection suit for stingers and what is the cost?

We provide lycra stinger suits free of charge from November to April. During this time, they are compulsory for all our guests to wear them.

Is this tour suitable for families with young children?

Yes, as we spend the day on the island young children can easily swim or snorkel from the beach, enjoy the semi-submersible or glass bottom boat, and the guided island walk is also great for children. Guests are welcome to bring portable prams, bearing in mind that we do not have any paved walkways so they will need to carry or push them on the sand. The shaded picnic area is a lovely spot for a nap for the little ones.

Is this tour suitable for elderly people or people with mobility issues?

As we do not have paved walkways, we are suitable for guests who are able to walk up to 100 metres on sand and who are able to walk up or down stairs. We cannot cater for guests in wheelchairs.

Is this tour suitable for people with physical disabilities?

As we do not have paved walkways, we are suitable for guests who are able to walk up to 100 metrews on sand and who are able to walk up or down stairs. We cannot cater for guests in wheelchairs.

Does the tour go ahead if it is raining?

Yes, we will still visit the Great Barrier Reef if it is raining!

What happens in the case of extreme weather?

We'd love to guarantee perfect weather for all our guests, however we cannot control this! Should the weather create an unsafe environment, then we will cancel our tour. We will do all we can to contact our guests and advise of this prior to the day of travel and where possible re-book guests on an alternative date or provide a full refund.

What if I get sea sick? Is this a suitable tour for me?

Yes, our tour is more suitable than many other Great Barrier Reef tours for guests who may get sea sick, as we have a calm water river cruise and the shortest crossing to the Great Barrier Reef of just 6 miles (approximately 30 minutes). Once we arrive at our destination, we base ourselves on the island, which does not move, and you can recover quickly and enjoy your Great Barrier Reef experience. If you are still concerned, we recommend you take seasickness medication.

What is the cancellation policy?

We require a minimum of 24 hours notice for any changes to a booking or cancellations. 100% cancellation fee will apply after this time. Please view our terms and conditions for more information.

What payment methods are available?

Bookings are required to be paid for at the time of the booking via Visa or Mastercard. Should time permit we do allow bank transfer, however funds must be settled into our account prior to the tour.

Do you provide transfers to and from the departure location in Deeral?

Yes. We provide coach transfers from Cairns, Palm Cove and the Northern Beaches. Transfers are also available from Mission Beach. These are charged in addition to the day tour price. For more information, please see our Prices page.

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