Please see below frequently asked questions, if you have another question that we have not yet answered here? Please let us know!

What should I bring?

Shoes that can get wet and sandy. Towel, hat, sunnies, suncream (try for a reef friendly type), bathers and anything else for a day out on a tropical island. Refillable water bottle. Cash or credit card (Visa or Mastercard) for onboard purchases or optional activities

What time does the tour depart Deeral?

Our boat the Turtle Islander will depart at 8.30am. We request self drivers check in at 8:15am.

What time does the tour return to Deeral?

Between 3.30pm and 4pm.

Do the tides affect the timing of the tour?

Yes they can. Should we have extreme low tides during our departure or return time, we may vary the times of the tour. We will advise guests at the time of booking or as soon as possible afterwards should this be the case. The tour duration is the same, we just depart later and return later. We will not depart earlier than our usual time of 8:30am.

How long do I get to spend on the Great Barrier Reef?

Between 4 and 4.5 hours.

Is there parking at the departure location in Deeral?

Yes, plenty of free parking.

What is the general day plan? Can I choose activities when I am out there?

After departure, we serve morning tea onboard the Turtle Islander. The timing of the day depends on guest numbers and pre-booked optional activities. The crew will provide an outline of the timing for the day before arriving at the island. There is also a chalkboard at the picnic area with the information for guests to refer to and if you need more information or advice throughout the day, you can ask any of our friendly crew!

Can I book and pay additional activities when I am out there?

Yes! We welcome you to choose which activities are suitable at the time of booking, or you can decide on the day.

How can I pay for optional activities, merchandise, photos and drinks?

You can pay via cash or Visa / Mastercard.

What are the Scuba diving depths?

Introductory dives are up to 12m. For Certified divers the depths vary and can be up to 16m.

Can I try Scuba diving if I fly the next day?

It is recommended that you wait 12 hours between Scuba diving and flying. Some airlines have different regulations so please ensure you confirm with them.

I am very nervous in the water, if I choose not to swim what else can I do?

For nervous swimmers we provide life jackets and pool noodles as extra flotation and our snorkel guides will also assist you. Should you decide not to snorkel, we have our Semi-submersible or Glass bottom boat tour to join and the guided island walk. The island is also a lovely place to relax on your very own crowd free white sandy beach with a good book!

I have certain foods I cannot eat or choose not to eat, am I catered for?

Yes, we can arrange special meals for most dietary requirements. Please just let us know at the time of booking and we will do our best.

Do I need a protection suit for stingers and what is the cost?

We provide these free of charge from November to April. During this time, they are compulsory for all our guests to wear them.

Is this tour suitable for families with young children?

Yes, as we spend the day on the island young children can easily swim / snorkel from the beach, enjoy the Semi-submersible or Glass bottom boat and the Guided island walk is also great for children. Guests are welcome to bring portable prams, bearing in mind that we do not have any paved walkways so they need to carry/push them on the sand. The shaded picnic area is a lovely spot for a nap for the little ones.

Is this tour suitable for elderly people or people with mobility issues?

As we do not have paved walkways, we are suitable for guests who are able to walk up to 100m on sand and who are able to walk up / down stairs. We cannot cater for guests in wheelchairs.

Is this tour suitable for people with physical disabilities?

As we do not have paved walkways, we are suitable for guests who are able to walk up to 100m on sand and who are able to walk up / down stairs. We cannot cater for guests in wheelchairs.

What happens in the case of extreme weather?

We will attempt to do our best to have perfect weather for all our guests, however we cannot control this! Should the weather create an unsafe environment, then we will cancel our tour. We will do all we can to contact our guests and advise of this prior to the day of travel and where possible rebook guests on an alternative date or provide a full refund.

Does the tour go ahead if it is raining?

Yes, we will still visit the Great Barrier Reef if it is raining!

What if I get sea sick? Is this a suitable tour for me?

Yes, it is more suitable for those guests who may get sea sick as we have a calm water river cruise and the shortest crossing to the Great Barrier Reef of just 6 miles (approximately 30 minutes). Once we arrive at our destination, we base ourselves on the island, which does not move, and you can recover quickly and enjoy your Great Barrier Reef experience. If you are still concerned, we recommend you take sea sick medication.

What is the cancellation policy?

We require a minimum of 24 hours notice for any changes to a booking or cancellations. 100% cancellation fee will apply after this time.

What payment methods are available?

Bookings are required to be paid for at the time of the booking via Visa or Mastercard. Should time permit we do allow bank transfer and funds must be settled into our account prior to the tour.

Do you provide transfers to and from the departure location in Deeral?

Yes. We provide coach transfers from Cairns, Palm Cove and the Northern Beaches. There's also transfers available from Mission Beach. These are charged in addition to the day tour price. For more information, please see our Prices page.


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