Frankland Islands Reef Cruises - Terms and Conditions

Payment & Cancellation Policy

• All prices are quoted in Australian Dollars (AUD) and include GST.
• Child fares apply for ages 4-16. There is no charge for infants (age 0-3) but they must be pre-booked.
• All bookings must be fully paid for at time of booking (or secured with a credit card).
• Bookings may be cancelled, or dates changed up to 24 hours prior to departure with no cancellation or change fee (subject to seat availability). After this time cancellation or failure to board will incur 100% cancellation fee.
• Group Cancellation Policy applies to bookings of 15 or more people. Group cancellations within 30 days and more than 7 days notice incur a 20% cancellation fee. Group cancellations within 7 days incur a 100% cancellation fee.
• Changes to booking details including re-scheduling to another date should be done via calling our office on +61 74046 7333. Some penalties may apply.
• If the itinerary is changed or the tour is cancelled after departure due to circumstances beyond our control we shall not be required to refund any portion of the fare, make any compensation or be liable for any other consequential damage, loss, expense, loss of time or inconvenience. We recommend all guests take out adequate insurance for their intended travel.

Vaccination Policy

By order of the Queensland State Government, The Public Health and Social Measure linked to vaccination Direction was revoked on 14 April 2022, ending the requirement to check-in and to be fully vaccinated in order to travel with Frankland Islands Reef Cruises.

Booking Conditions & Cancellation Policy

By booking with Frankland Islands Reef Cruises passengers agree to be bound to the following conditions of travel:

• We reserve the right to change fares or itineraries to suit prevailing conditions.
• We reserve the right to refuse to board any passenger and/or goods at our discretion.
• We can not guarantee weather conditions on date of travel this includes in water visibility. Tours are operated in wet weather. However, where flooding and associated dangers occur preventing access to tour routes, management may refuse the right to conduct tours at its discretion.
• Travelling on the open water carries an inherent risk and we will not be liable for any loss or damage which may arise to any passenger and/or belongings whether as a result of our negligence or otherwise.

Diving & Snorkelling Policy

It should be acknowledged that snorkelling can be a strenuous activity. We request passengers to advise our crew of any medical conditions and use caution at all times while in the water. All passengers will be requested to complete a medical declaration prior to entering the water and where required wear a flotation device. See safety information sheet for more details.

Certain medical conditions and medications may preclude some people from diving. If you are taking any prescription medication we recommend a visit to a dive doctor to get a Dive Medical to ensure it is safe for you to dive and to avoid disappointment. The minimum age for diving is 12 years. All divers must complete a medical questionnaire prior to diving activities.

It is recommended that at least 12 hours but preferably 24 hours, if doing multiple dives, passes prior to flying (ascending to an altitude of 300 metres or greater). It is your responsibility to check with specific airline carriers if they have their own requirements. It is your responsibility to check with a dive doctor regarding any medical conditions and prescription medications. More information can be found here. No refund is offered should you be unable to complete all offered dives.

Image Use/Privacy

1. The passenger acknowledges and gives consent for Frankland Island Reef Cruises/Entrada Travel Group by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the passenger’s image, likeness, voice, performance or all of these (“Images”) during the course of this activity / tour. The passenger acknowledges and gives consent for Entrada Travel Group to receive and use Images of the passenger from other.

2. Entrada Travel Group may use Images for marketing and promoting its services. The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.

3. The passenger has a right to request access to the passenger’s Images and to correction of those Images to ensure they are complete and not misleading. However, the passenger acknowledges that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Entrada Travel Group to make any changes to the Images. The passenger authorises Entrada Travel Group to refuse the request to correction in such circumstances.

View Entrada Travel Group privacy policy